IT MANAGEMENT
INFORMATION SECURITY
CLOUD SERVICES
About us
Smart Support was founded in 1997 with the mission of dealing with companies’ IT concerns allowing them focus in their core businesses..
We are based in Porto Alegre, Brazil, provide direct services throughout the southern states and through partnerships we are able to support customers on a national level.
Our team is composed of dedicated professionals who very much love what they do, which is reflected in the relationships we maintain with our clients.
We invest in official certification in the most common industries of the market.
Our company is in partnership with market leaders, including HP, Dell, Microsoft, Adobe, and others.
We provide the following services:
Services
Private Cloud and datacenter services
With a datacenter located in Porto Alegre, physically near to our customers, we provide a wide range of services, including.
IT Infrastructure Support and projects
We design and implement the whole structure to allow any company to begin operation, and provide the necessary ongoing maintenance and support.
Our support services are based on ITIL concepts, so we have 3 teams acting in remote, presential and advanced support, monthly categorized reports of incidents and requests and formal processes to handle the five broader components of IT services: strategy, design, transition, operations and continual service improvement.
Also we have aggressive Service Level Agreements (SLAs) and in case of critical failures our response time is up to 2 hours.
Cibersecurity Solution
We implement cybersecurity best practices in corporate environments, with our team certified in ISO 27001, and prepare companies for audits and compliance.
We conduct cyber risk assessments, and through strategic partnerships with leading solution providers such as Sophos, Veeam, DELL, and Microsoft, our team implements the necessary security controls to ensure your business remains resilient against the growing threat of cybercrime.
