--> Smart Support - Soluções em TI - Porto Alegre - RS






IT Infrastructure Support and projects


Virtualização

We design and implement the whole structure to allow any company to begin operation, and provide the necessary ongoing maintenance and support.

Our support services are based on ITIL concepts, so we have 3 teams acting in remote, presential and advanced support, monthly categorized reports of incidents and requests and formal processes to handle the five broader components of IT services: strategy, design, transition, operations and continual service improvement.

Also we have aggressive Service Level Agreements (SLAs) and in case of critical failures our response time is up to 2 hours.

Smart Support analysts handle IT operations services, network and server implementation, monitoring and support.

We also provide support to external cloud-based platforms such as Amazon or Microsoft Azure.

On the user side we provide total support for desktops, applications and user assistance to ensure your company is always operational.


Our 24/7 team is ready to act at any time for support, migrations or implementations.